What are the Vendor Options available at the ..
Dec 02 - 2021
What to do when a delivery is late?
This article is
for sellers only. Oh , of course if you are a buyer and want to start selling
too, feel free to read , also take a look at an other instruction on how to
start a seller account.
This period of
time we have done online orders more than ever, and that’s for sure. And I am
pretty sure the shipping procces is like counting days till you can have it. And
unfortunatly, I am also pretty sure, you have been through , delivery delaying.
But what can a seller do about that in order to let the connection with the customer good and don’t dissappoint them.
Sometimes,
delayed orders can happen even if you are in partnership with the best shipping
companies .
Here are some
steps to take immediately:
Let your customer
know
First thing you
do is inform your customer about the delay and also apologize as soon as
possible while letting them know the reasons why. Give your customer a
realistic new date and time of delivery and keep them updated about it. This
way they are going to plan things before so it doesn’t spoil their plans.
Try to fix the issue
Determine why the delay happened and try to fix that. It can
be a shipping replacement or even a total refund, it depends on the situation.
Learn from the delay
After investigating why the delay happened, try to use that as
a lesson to prevent it from happening again.
Always let your customer believe that you are trying to overcome
the problem and never forget thanking them while asking for their
understanding.
